Why I'm going to stop being a smart home early adopter
These not ready for primetime startups have wasted my time and money.
- 1.Ring Video Doorbell ProDOA product and shit customer service. I told them to pound sand a week ago and they're still sending me email surveys asking how they're doing. How they're doing is bad.
- 2.August Video DoorbellThis product stopped working after 2 days. Hey, at least the doorjamb on my new house now has ugly holes where this thing was. I had to Google a customer service phone number because I could only find email links on their website. It went to a fax machine.
- 3.ecobee3 Smart ThermostatUnlike the first two, this one at least works, but not better than its leading competitor. I wanted this HomeKit device so I could tell Siri to adjust the temp. I never paused to ask whether that's a useful feature or a gimmick I'd never use. Hint: It's not useful.