By Dale Carnegie, American author, lecturer, and developer of famous courses in self-improvement, public speaking, and interpersonal skills. Here they are:
  1. Become genuinely interested in other people.
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  2. Smile.
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  3. Remember that a person's name is to that person the sweetest and most important sound in any language.
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  4. Be a good listener. Encourage people to talk about themselves.
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  5. Talk in terms of the other person's interests.
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  6. Make the other person feel important - and do it sincerely.
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