10 Ways to Improve Traveling in Coach That an Airline Could Implement Today to Make People Happier

Suggestions so passengers can feel appreciated
  1. 1.
    Free wifi. I mean, seriously.
  2. 2.
    Alter the boarding order. FILO, essentially. Seat the back of the plane to the front. It just makes more sense.
  3. 3.
    Schedule cushion time into the schedules to account for small delays and hiccups. If a minor delay takes a plane 10 minutes off schedule, that compounds throughout the day and also effects the other planes that are now in a time conflict to take off or land, so the net effect is that many planes end up operating in catch up mode throughout the day.
  4. 4.
    More comfortable seats. Those seats don't have to suck, but for some reason, they do.
  5. 5.
    Provide more ergonomic handholds in the restrooms, as well as address the layout of the restroom. I don't think much needs to be moved, but some minor tweaks would go a long way towards comfort when using the restrooms.
  6. 6.
    More focused led lighting. Less annoying to neighbors, greater power efficiency, longer life, and brighter. Maybe include dimmer capability?
  7. 7.
    Replace canned drinks poured into little, easily spilled cups by serving 8oz plastic bottles that can be closed between sips, just like 20oz bottles at the convenience stores. They may also take up a little less storage space, and each passenger will feel that the beverage really is theirs.
  8. 8.
    Have the trays be lockable when lowered so that they aren't so flimsy and floppy when trying to use them.
  9. 9.
    Not airline specific, but the TSA could easily simplify the check in and security process by using predictive technology and historical (each passenger's arrest record, etc.) data and better scan technology.
  10. 10.
    Sacrifice one row of seating to give all of the other rows and extra 1-2 inches of legroom. Raise the ticket price by $5. Income works out better over the life of the plane (you know the airlines are colluding and price fixing anyways...).