Customer Service Experiences I Had Today
- •USPS & FedExI spent last week calling the post office 25 times. One time they picked up and told me to call back. I did and they never answered, so I went there and asked why the package I dropped off on 12/10 is still sitting in the post office 17 days later. They said FedEx hasn't picked it up and told me to call them. They can't give it back to me either. I call FedEx and they said it's USPS's fault. So I spent hours for no one to be able to send my package so I can get my refund. Ugh.
- •Apple StoreThe Genius of my Genius Bar appointment is a dream! He answers all my questions, quotes me lower for the repair than I'd expected, and then says they can do it in 2 hours. He comes back with the work order and says actually, 45 minutes. I was counting on it taking days so this was a pleasant surprise!
- •TargetWait in line FOREVER at guest service, but I feel for the poor Guest Service Attendants because I worked at Guest Service at Target for 3 summers. The guy who helps me is relieved that I'm not yelling at him. He consolidates my gift cards and everything is OK.
- •My landlordOur heat has not worked for a month. We keep telling her. She has not fixed it. I texted her again when I got back yesterday, and she didn't respond for 7 hours, finally saying that her husband had come twice and we weren't home. If I'd known he was coming, I would have made sure I was home! It's 50 degrees in my house. I said I would be home from 3pm on today. Checked in. No response. At 7:30, after waiting for 4+ hours, she says someone will come Wednesday AM. I'M SO COLD AND MAD.