What it is like to work in a IT call center for a large supermarket chain

I can not tell you which chain it is (something about social media rules/smules). I will tell you it's only in the southeastern United States and most people know it by one letter. I've worked for the company for 26 years and worked at the call center for 11
  1. 1.
    Callers assume we can see through the phone.
    "Can you see me in front of the computer? Are you going to take out the ink cartridge for me?" These are common questions. No, I can't reach through the phone and do your job.
  2. 2.
    Callers assume they are calling India
    They don't realize we are associates of the same company. Sometimes they were down right rude to us because they think the jobs are outsourced
  3. 3.
    Sometimes we fake it until we make it
    There are times when it's hard to understand the caller because of their accents. We have a lot of different nationalities working for the company. There are times when I have no idea what the person is saying. Those are the times that the call may accidentally get disconnected. Haha
  4. 4.
    Sometimes we are just there to listen
    People like to know that someone cares about their issues. There is not much we can do to get the issue resolved immediately but it makes them feel better to bitch to someone.
  5. 5.
    It takes a lot of patience to work in a call center, any call center. You must be able to describe things in a simple fashion and in terms the caller will understand. You also have to decipher what they are trying to tell you.