7 Reasons Why The Customer Isn't Always Right
As an employee at a fast food establishment, I wanted to shed some light on some of the struggles servers occasionally face with customers. Hopefully, this will encourage you as a customer to treat these servers with a little more respect, or at least like they're people.
- 1.Sometimes the customer makes an order with blatant disregard for the menu.This happens frequently when a customer orders multiple piece entree but refers the quantity of pieces as a combo number which correlates to an entirely different menu item. For example: Let's say a customer wants nuggets but instead of saying they want eight nuggets, they say they want the #8. The #8 is a grilled club sandwhich meal, not eight nuggets. If that customer would have simply looked up at the menu, it wouldn't be a mystery as to how they got a grilled sandwhich instead of nuggets.
- 2.On fresh foodWhen a customer orders something to be fresh, they must not know that all prepared food is put on a timer and is thrown out and replaced when that timer expires. Making fresh food on the spot takes extra time. Yet these customers usually get upset because of the wait too. Lower your goddamn expectations.
- 3."Healthy" EatingIt's mind-boggling to me how customers order a salad without bacon because "they're watching their weight" but then order two packets of ranch dressing. With ONE packet being 300 calories and the salad itself being 250, you might as well have gotten a sandwhich with fries. Same caloric amount.
- 4.The overuse of the word "need"I suppose it's a form of formal dialouge to say that one NEEDS something when ordering food. But do you really NEED a large meal with a fry and a coke? Do you really NEED four barbeque sauces? No lady, what you really NEED is a salad.
- 5.Lamenting over the price changeIf you ordered a #1 combo a year ago and come back to order the same thing, odds are the price will be higher. Inflation is an ever present reality that increases the cost of living. This includes your sandwhich, fries, and coke. Please stop crying over the $.50 you "lost" and eat your food.
- 6.Unrealistic customer service expectationsYes, it's a server's job to ensure your food is delivered to you acurately in a timely well prepared manner, but these people do not get paid enough to go through the trash to find the keys that YOU threw away. They're not your mother, they're not the Search and Rescue Squad, and it's not their fault you don't use your pockets.
- 7.Minor yet annoying colloquialismsUnless you're at McDonald's, there are no McNuggets or Happy Meals. Unless you're at Arby's, there is no Ar-b-que sauce. These are distinct to those restaurants, and if you go to a different restaurant and order those things, expect to be laughed at by your server when they go to the back kitchen.