A FAILURE TO COMMUNICATE

Transcript of my call with a credit card rep/robot. Argh.
  1. Me: *goes through dozen steps mandated by the automated message*
  2. Message: "To skip hearing your account summary, say 'skip.'"
  3. Me: "Skip."
  4. Message: *states account summary anyway*
  5. *Five more minutes of torture, and then I finally get to the rep*
  6. Rep: "Hi, this is Smith, how can I help you today?"
  7. Me: "Hi Smith. I have a question about a charge on my statement."
  8. Smith: "Okay, I can answer that for you. Let me pull up your account information."
  9. Me: *waits patiently*
  10. Smith: "I'm sorry ma'am, I didn't hear that, what did you say?"
  11. Me: "I didn't say anything."
  12. Smith: "There appears to be an issue with your phone, I didn't hear your statement before."
  13. Me: "No, I didn't say any--"
  14. Smith: "THERE IS AN ISSUE. PLEASE CALL BACK, GOODBYE."
  15. Me: 😫🙆🏽 *calls back*
  16. Message: "To skip hearing your account summary, say skip."
  17. Me: "SKIP."
  18. Message *plays summary anyway*
  19. Me: *pulls phone cord out of wall.*
    Yes, I was using a landline, which makes this all more frustrating.