Here are some key steps for being a better listener:
  1. Look for hints that a person wants to talk — and signal your willingness to listen.
  2. Let the other person explain what’s on his or her mind. Acknowledge the reality of someone else’s feelings.
  3. Encourage the person to elaborate.
  4. Paraphrase what someone said, to show that you’ve understood his or her point.
  5. Ask questions and listen to try to help work on a possible solution — but don’t rush to fix things.