Maybe I'm a bad case manager, but --
  1. Following the rules seems cruel and nearly impossible when working with human beings
  2. How can I tell you that you can only take 3 items from the food pantry when you're homeless and have no food?
  3. How can I only give you one bus token, when you have to travel across the city to rehab and the shelter?
  4. How can there not be enough beds for every person to sleep safely in this city?
  5. Being human is so goddamn painful.